Refund policy

We have a 30-day return and 60-days replacement/fix policy, which means you have 30 days after receiving your item to request a return and 60 days after receiving your item to request for replacement.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@gbgoodie.com. Please note that returns will need to be sent to the following address: GOODIES GARAGE RETURNS DEPT., 440 Martin Ave. Santa Clara, CA. 95050

To be eligible for a replacement/fix, your item must be 1) defective or broken upon receipt or 2) defective or broken during normal use and must be requested within 60 days of receiving your item. If you received your item with retail packaging, you must return them with the item for replacement. You’ll also need the receipt or proof of purchase.

After receiving your return, we will inspect your item for misuse, tampering, and/or abuse to determine your eligibility. In the event that we cannot fix or replace your item within 10 business days after determining your eligibility you will receive a full refund excluding shipping cost.

If your return or replacement is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return or replacement will not be accepted.

You can always contact us for any return or replacement question at cs@gbgoodie.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@gbgoodie.com.